A few months ago, I was messing around in feedburner and noticed something pretty drastic, I was rapidly losing subscribers on a regular basis. I bet that you are losing subscribers too, even ones that have signed up for your feed. Since this discovery I’ve been regularly ‘getting them back’ and I’m going to explain exactly what I mean today.

What brought me to remember this (and decide to do a guest post for ProBlogger) is a new tool I’ve been testing out called BLVD Status, it’s brought to you by a team of internet marketers and includes some awesome features. My favourite: live analytics.

So, on a normal day my blog was receiving quite a lot of traffic from StumbleUpon as shown in the screenshot below:

The panel for BLVD Status is very simple, giving you a brief overview of what is going on in your site at any one moment. I particularly like the outgoing links section to see where I’m sending traffic too, this also includes people subscribing to your RSS feed. I noticed quite a few of the StumbleUpon visitors were opting to sign-up for my email feed:

And then BAM! I instantly remembered the little area of Feedburner where I noticed that I’ve been losing subscribers, lots of them.

Lost Subscribers

Firstly, if you aren’t using Feedburner then I highly recommend that you do. It comes with a host of features such as:

• Seeing how many subscribers you have
• Seeing where your subscribers are coming from
• Simple email subscription set-up
• A chicklet that lets you show off your subscribers (great for sign-ups)
• and much more…

Now then, once you’ve logged into your Feedburner account, click the ‘Analyze‘ tab then click ‘Subscribers‘ on the left navigation menu.

Next, scroll down the page to see your email subscriptions through Feedburner. You should have this enabled if you don’t as not everyone will know how to use normal RSS feeds, especially if you don’t have a tech savvy audience. I’m not sure if you get the same options if you use a different email provider within Feedburner, but if you go directly to them I’m sure they’ll be able to give you similar information.

If you click on that link you should then see a list of all your email subscribers. My site is quite new (~ 3 months old) so there are only 41 right now but every subscriber counts.

Once there, you should see a list that looks a bit like this:

Of course, I’ve blurred out the actual email address’ for privacy reasons, but your account will show them clearly. Now then, on the column on the right hand side you can see subscribers which are ‘unverified’. What this means is that the person has entered their email address in the box, and gone through the captcha process.

However, they have never actually confirmed their subscription which should have been sent to their inbox and therefore aren’t being ‘counted’ as a subscriber. If you have a big site, you might find quite a lot of people who are unverified, these are people who want your feed, but for whatever reason didn’t finish the process. Some possible reasons:

• They didn’t receive the email
• The email went to their spam box
• They received it but forgot to confirm
• They changed their mind (possible)

Getting them back

Luckily, all is not lost. Just because somebody didn’t verify their address, it doesn’t mean they don’t want to. It would be great if there was an option within Feedburner to re-send the activation email but that doesn’t seem to be the case.

However, you do have their email address so all I recommend that you do is send all unverified subscribers a quick, friendly email to let them know that they can try again, or ask if they had any problems. If you want some pointers on this, here is the email I sent:

If you are sending this to multiple people at once, make sure you add them to the BCC (Blind Carbon Copy) field of your email client so they can’t see each others email address.

The result: about 40% of people got back to me and said they had either not received the email or received an error when they tried. I simply took 10 minutes to enter their emails for them and they activated their subscriptions. For some bigger sites this might be a job that takes you a day, but subscribers are an important factor in any blog, and not something that you want to lose.

I would not recommend doing this more than once as you will annoy people, but check regularly for new people that sign-up but are unverified. Hopefully, you’ll get a lot more subscribers back that you actually (kind of) had before.

Glen Allsopp writes on the subject of Personal Development at PluginID. You can help him help you by subscribing to his feed, here.

Originally at: Blog Tips at ProBlogger

You’re Losing Subscribers, Here’s How to Get them Back

Today I want to finish this informal mini-series on newsletters off with some tips for actually writing a newsletter.

How to Write an Email Newsletter

Let me say up front that much of what I write below could equally be applied to ‘how to write a successful blog’ (or in fact could be applied to many mediums of communication).

1. Define Your Goals for the Newsletter

This is perhaps the most important thing that I’ll say in this post because virtually everything else flows from this.

What do you want to achieve with this email newsletter? Is it about:

• driving traffic to your blog?
• developing community among your readers?
• building a list to ‘sell’ to?
• reinforcing your brand?
• making money from advertising sold in the newsletter?
• Something else?

When you subscribe to a few different bloggers newsletters it becomes quite evident that different bloggers are taking quite different approaches. For example Chris Brogan’s newsletter is much more about providing his subscribers with lots of new original content (it is well worth subscribing to if you’re into social media and building online communities). He explores a theme each week. On the other hand my photography newsletter is more about highlighting key articles and discussions on my blog and forums from the last week.

The reason our newsletters are so different is that we have different goals.

My main goal is simply to drive traffic back to my blog. I find that many of my readers are not using RSS (quite a few do but there is a sizable proportion of them that have never heard of it) and so my newsletter is a way of hooking these readers into ‘subscribing’ and reminding them to check out fresh content each week.

Chris on the other hand seems to be using his newsletter to give his most committed readers something extra. This builds and reinforces his brand, builds community and gives those of us who subscribe a feeling of being on the inside of what he’s thinking (scary as that might sound).

So work hard on defining what you want to achieve with your newsletter. It can have numerous goals (for example I use mine to drive affiliate sales from time to time and to build a sense of community) but keep your primary goal as the main focus.

2. Communicate What Your Newsletter is About to Potential Subscribers

I subscribed to a newsletter a couple of weeks ago because on the subscription page it said that it gave weekly unique, insider tips from the blogger. However in two weeks I’ve had 6 emails and they’ve all been affiliate promotions (with no insider ‘tips’).

There’s nothing wrong with promoting affiliate products in a newsletter but if you promote it as having original content – provide it. If your newsletter is going to be largely updates form your blog and a way for readers to stay in touch with that don’t hide that fact. It is better to get fewer subscribers who are expecting what you’ll deliver than having people subscribe to find out that you’ve tricked them into joining your list.

3. Establish a Voice and Have Consistency

There are no real ‘rules’ when it comes to how to write a newsletter. In the same way that you can write in almost any ‘voice’ on a blog you can write in almost any style in a newsletter. I personally try to keep my newsletter ‘voice’ pretty similar to my blog (personal, as though I’m speaking to someone) and I find this effective (it means that those who enjoy your blog will enjoy your newsletter).

My main advice with developing your voice in a newsletter is not to chop and change it too much. As with a blog – readers come to expect a certain type of communication from you and so when you change things up a lot it can take away from what you might have already built up in terms of connection with readers.

This doesn’t mean you can experiment and/or evolve your voice over time but it does mean that you should try to have some sort of consistency in what you present to readers. This extends to the design and flow of your newsletter also. I try to stick to the one format over time and find that readers enjoy this consistent approach.

A Comment about ‘Hype’ – One important tip to note when it comes to thinking about your ‘voice’ is to avoid the ‘hyped up’ style that has been used for years by a lot of internet marketers. I’m sure a small number of people still get away with this but I find that most users of the web these days are quite suspicious of this style. Use your newsletter to build relationships and speak to people in a personal way and you’ll build a list that will stick with you (and trust you) over the long haul.

4. Build Value

In the same way that people will not stay subscribed to your blogs RSS feed if it doesn’t provide value to them in some way – people won’t stay subscribed to your newsletter if it isn’t meeting a need that they have.

This ‘value’ and meeting of ‘needs’ can take on many forms. It could be writing original content, giving insider information that you don’t publish on the blog, could be pointing out tools or resources and can even be simply pointing out ‘what’s hot’ on your blog. The key is to watch how users interact with the different parts of your newsletter (see what I write about ‘tracking results’ below) and listening to their feedback. When you do this you’ll soon see what they find useful and what they don’t.

An Important Note about Uniqueness of Content From Your Blog – I see some bloggers say that rehashing what is on your blog in your newsletter is not a good strategy. They argue that if it’s not new and unique content in your newsletter that readers won’t subscribe. While I think this applies in some circumstances it has not always been my experience. My biggest newsletter (my photography one) has 45,000+ subscribers and 90% of it is simply pointing readers to new posts on the blog and forum. Again – this comes down to knowing your blog’s goals. Even rehashing your blog’s content can be ‘useful’ for some readers who don’t have any other way to subscribe to that blog!

5. Scannable Content

It is important to have scannable content in almost every online medium including blogging – but when it comes to email I find it even more important.

If you’re using HTML emails you can do this with color, images, bolding, italics, lists, headings etc – but if you’re using Plain text emails you need to get a little more creative. Consider using symbols and characters, CAPS for headings, line breaks etc to draw the eye down the page.

Again – track different techniques and layouts to see what works best.

6. Track Results

Depending upon the newsletter tool that you use to publish your emails you should have access to be able to track how people are engaging with your newsletter. Aweber (the tool I use) gives a large variety of stats but so do many other quality newsletter tools. Some tools give more advanced reports than others but most will at least allow you to track how many people open your newsletters (this can help you to experiment with subject lines) and what links are being clicked on by how many people in your posts.

Note: Aweber is the tool I use – also check out Get Response – a tool that many bloggers are using with real success.

Paying attention to what links get clicked is a fascinating and productive thing to do. It not only helps you to work out how to write an effective newsletter (and how to improve it) but it gives you incredible insight into what topics your readers are interested in reading more about and what types of language they respond to.

I look forward to analyzing these stats each week and have many times written followup posts on topics that I see a lot of people clicking on in my newsletter.

7. Subject Lines and Opening Lines Matter

When it comes to blogging the most important words that you’ll write are your blog’s title (they can mean the differences between your post being read or not).

When it comes to your email newsletter your subject line really acts as your ‘title’.

I’m still working on what subject lines work best. I find that some readers seem to respond best when the subject line is the same each week (they look for the email each week and like consistency) while others become blind to the same thing each week.

I’d be interested in your thoughts on which is best.

Another thing to note is that what you put at the top of your newsletter will almost always get higher ‘conversion’ than what you put at the bottom. The links you have in your opening paragraph will get clicked more, the affiliate campaigns that you have at the top will convert better, the content that you have first will get read more. It’s the same concept as placing content ‘above the fold’ on a web page – what’s up top gets the most eyeballs!

8. Use a Reliable Newsletter Service

This is a lesson I learned the hard way. In my early days of newsletters I used a free newsletter service called Zookoda. I’m not sure how it performs these days while it worked well at the start it slowly deteriorated in terms of how reliable it was. Emails wouldn’t go out on time and the newsletters that were getting through to those who had subscribed was fewer and fewer every week.

Switching to Aweber saw drastic improvements in how many of my emails were being delivered (and I mean drastic). The ‘cost’ of using a free service may not have been monetary (well not directly) – but it was significant because it meant that I was missing out of connecting with thousands of readers each week.

9. Use Double Opt in Newsletter Services

It is very important to only ever start a newsletter that uses Double Opt in techniques to gather subscribers (ie the person needs to subscribe and then confirm that subscription from an email to them). You can do your brand terrible damage by adding people to your newsletter list without permission or by buying lists of email addresses. Having double opt in systems does decrease your actual subscriber numbers and causes some headaches – but it is important.

Similarly – give people a way to opt out of your newsletter and use a service that includes your postal address in the newsletter. These things are the law in many parts of the world and if you don’t adhere to them you run the risk of not only hurting your reputation with potential readers but suffering the consequences of breaking the law.

3 Bonus Newsletter Tips from Chris Brogan

I used Chris Brogan’s newsletter as an example above so thought I’d drop him a note to see what tips he’d give for budding newsletter developers. Here’s what he replied with:

• Give useful information more than news. People *say* they like news, but what they really want are actionable items.
• Chunk the text in the newsletter so that it’s VERY easy to read. Make it very lightweight.
• Write it personably, because this encourages two way interactions, and if your newsletter has a side intent of helping you do business, every two-way touch is a chance for someone to grant you permission to talk business.

If you have a newsletter/s – what tips would you add?

Originally at: Blog Tips at ProBlogger

How To Build a Successful Email Newsletter

Oe great way to save yourself a lot of time when it comes to these frequently asked questions is to have pre-prepared answers that you can email back to those asking the questions. Up until now I’d been using a little program called ‘TextExpander’ (a Mac application) to speed up the process of getting these answers into emails – but in the last 24 hours Gmail came to the party with a new featured called ‘Canned Responses‘.

Canned Responses is a feature you can turn on in Google Labs and allows you to type up responses and to save them as templates. I know a lot of other email programs have this capability already – but as a Gmail convert it’s exciting news to me and I know will save me a lot of time.

I’ve already got a few Canned Responses drafted including:

• A couple for most commonly asked questions – pointing people to articles I’ve written on these common topics.
• One as a response to a problem that some of my forum users have with logging in.
• Another as a response to people wanting consulting.

What would you use Canned Responses (or draft templates in your email client) for?

Originally at: Blog Tips at ProBlogger

Gmail Adds ‘Canned Responses’ and Saves Us all Time with FAQs