This guest post is by Michael Alexis of WriterViews.
Frustrated with unsubscribes on your newsletter?
You aren’t alone. Most of the metrics associated with our newsletters are fun to watch.
- Subscribe rate going up? Cool.
- Open rate rising? Awesome.
- Clickthrough rate skyrocketing? Yahoo!
So, what is it about unsubscribe rates that is so darn frustrating? Maybe it’s the feeling of rejection that the reader no longer finds enough value in our work. Perhaps it’s the wondering whether they only ever signed up to get our download-bait. Or it could even just be the dissatisfaction of not knowing why all these people are unsubscribing.
Whatever the reason, wouldn’t it be nice if we could just put a stop to unsubscribes for good?
Ana Hoffman of Traffic Generation Cafe is pretty transparent about her blogging strategies. So, when earlier this year, I interviewed Ana, I wanted to find out how she builds and maintains her email list. This post is about the specific tactic Ana uses to drastically cut unsubscribe rates to her newsletter.
The problem isn’t what you are doing
Since you’re active in the world of blogging about blogging, you already know:
- How to Drastically Increase Subscriber Numbers to Your Email Newsletter
- How to Email Your Blog Updates Like a ProBlogger
- Write Epic Shit
- Don’t Write for Everybody
So you know all about how to get subscribers and engage your readers. And it’s a lot of work, right? But you are doing it. That’s why we have to look elsewhere for the underlying cause of email unsubscribes.
The problem isn’t what you are doing.
Read that again.
No. The problem is what you aren’t doing.
The problem is what you aren’t doing
The underlying cause of newsletter unsubscribes is that you aren’t building relationships with your readers. Sure, you’re writing content that is useful for them. Sure, you write with the voice you speak in. Sure, you share your strong opinions. Sure, you drop little snippets about your personal life. All of those things can help build relationships, but in the end they suffer from one fatal flaw: you’re broadcasting a message from one to many.
So, how often do you reach out to your subscribers, one by one?
Cut your unsubscribe rate
Hey, wow! Nobody ever did that, you are actually real and respond to your emails.
—Ana Hoffman
You will cut your newsletter unsubscribe rate by building relationships with your subscribers. You do that be reaching out to them one by one. By engaging subscribers in personal dialog, you show them you are a real person sitting behind a computer writing live emails. You show them that you aren’t just looking to flood their inbox with a series of canned autoresponses. And you show them that you actually care and appreciate having them around.
The key here is to change the perception of a one-to-many broadcast into a one-to-one conversation.
Sounds like the right approach doesn’t it?
How Ana does it
Ana uses a simple strategy to engage one-on-one with every subscriber to her newsletter.
She writes them an email.
Here’s her process. First, she sets aside 15 minutes at the end of the day to email her new subscribers.
Second, she opens up each of the “new subscriber notification” emails she gets from Aweber.
Third, she responds to that email (which goes to the subscriber) and changes the subject line to something like “good morning!” or “good afternoon!” Ana says this step gets her a lot of feedback like “Wow, either your responder is so good it knows the time, or you are actually there!”
Fourth, she writes the content of the email. Something like “Hello. Thanks for joining my list. Welcome. I’m here if you need help.”
Fifth, she customizes the email. If she notices someone’s email ends with “.au”, she’ll say “It’s evening my time, but afternoon in Australia, so good afternoon!” There is a free add-on to Gmail called Rapportive that shows you details of the person you are emailing, including their location.
Sixth, she presses send. And bam! With just a little bit of daily effort like this, you’ve built a relationship with every subscriber on your list!
How do you build relationships with your email subscribers?
Photo Credit: Bruce Berrien
Michael Alexis posts video interviews with the world’s top bloggers at WriterViews. The interviews cover strategy, tips and tactics for becoming a ProBlogger.







My name is Darren Rowse and I’m a full time Blogger making a living from blogs like 
What Blogging for Fun Taught Me About Blogging for Profit
This guest post is by Becky Canary-King of Direct Incorporation.
There’s really too much to say about the benefit of a good blog for your business. A well done blog can bring in new customers, establish yourself as an expert in your field, open up communication with your clients, and support your SEO and marketing.
Recently I discovered that the blog I write for fun about body image issues has a higher Google page rank than my company’s blog! Of course, we get a fraction of the web views, but without pointed effort, I managed to make my personal blog keyword rich, get lots of backlinks, and ranked high in Google’s page rankings. Now that I’m writing for my company’s blog, here are the lessons I’m taking with me:
Pick a specific topic
Be specific. Want to be a catch-all related to everything about your industry? Great. But you’re going to have a lot of competition, and major competitors with more resources and established viewers. Instead, focus on what you do best, the niche area that you have a unique perspective. What is the blog that only your company could write?
Establish your credentials. Let your readers know why they would want to hear from you about the topic. Just the fact that you are selling the product or service is not necessarily enough to gain your reader’s trust. Sharing your education or career path is a quick way to add credibility; but it’s not the only one. I never got a degree in “Body Image Sciences”, but my genuine interest in the topic makes me a credible source to readers.
Collaborate with other blogs
Know your part in the blogosphere. Read other blogs on your topic! Getting to know what’s already out there helps you establish where your niche will be. You also get a feel for what readers on the topic are interested in and can borrow some tricks on what works.
Comment and share. Guest post, link back, comment on other blogs. All these actions convey your interest in the topic and establish your unique point of view. Blogs can act as a community of learners, experts and interested parties. Join in enthusiastically!
Interact with readers
Let your readers know what they can expect. Doing a series is a great way to get readers coming back for more. Or pick a day when you write on a certain topic, or have a certain type of post. Personally, I do a body positive music post every Friday, featuring a song or two I enjoy. I have been linked back to as a place where you can consistently check out body positive music.
Encourage and ask for feedback. Trying to get commenters on your blog can be really frustrating at first—it normally doesn’t happen automatically, but keep at it! At the end of every post ask questions or encourage them to give you feedback on the topic. Respond to comments right away with a real response, rather than just a thank you. Readers are a great resource for your blog, so let them know they are valued.
Now get writing!
Becky Canary-King is an Account Manager and Press Contact at Direct Incorporation, a company focused on providing a more economical and efficient alternative to using a law firm for common legal/entrepreneurial issues. She is passionate about women’s empowerment and blogs for personally for Happy Bodies, and professionally for Direct Incorporation’s Blog, offering tips for the first 6 months of your small business.