Close
Close

A Social Media Etiquette Guide You Might Find Useful

This is a guest contribution from Jennifer Landry.

What do you think of when you hear the word etiquette?

For most people, the term conjures up images of a relative telling them to chew with their mouth closed, or to take their elbows off the table. So what does it mean when it’s applied to social media?

In general terms, etiquette is a set of guidelines on how to behave properly around other people. While you might not have face-to-face interaction with all of your followers, the way you present yourself online directly affects people’s opinion of your brand. You might be surprised at the amount of companies, even the big ones, that don’t quite understand this simple fact and have posted inappropriate updates that made light of important events or misused certain hashtags. The simplest way to avoid this problem is to read over your posts before pressing publish. If you think it could somehow be misconstrued or you’re not sure what the hashtag means, it’s best to simply not post the update.

While you might know the basics of presenting yourself on social networks, you might not realize that there is a set of more nuanced etiquette rules for each of the different platforms. The infographic below outlines these unspoken rules for the most popular social networks. While not a complete list, it can help set the groundwork for how to post and interact with your audience.

Imprimir

Jennifer Landry is a writer/journalist living in Malibu, California. 

Top Five Things to Learn from the Greggs vs Google Twitter Debacle

This is a guest contribution from Mark Potter.

Greggs is the UK’s largest bakery chain, famed for its sausage rolls and steak bakes. They have always enjoyed a strong social media presence, winning a Digital Impact Award in 2013 for a ‘Sandwich Maker’ Facebook app.

As a relatively low-budget food chain, they are a popular target for online abuse. As a result, they have already developed a robust strategy for dealing with complaints and controversy:

Screen Shot 2014-10-16 at 12.47.55 pm

Things turned particularly sour in August, when the Google algorithm accidentally replaced the official Greggs logo with a highly offensive fake version. The gaffe spread like wildfire across the internet, and the Greggs Twitter account was rapidly inundated with tweets.

However, the social media team kept their cool, and handled the crisis with aplomb. Almost 300 tweets and a new hashtag later, the correct logo was restored – and Greggs had emerged as a Twitter champion.

Here are some tips on handling a crisis on Twitter, as demonstrated by the social media team at Greggs:

Rise Above It

The whole internet is teeming with trolls, but Twitter is a particularly virile breeding ground. Although many people sympathised with the situation, Greggs was also subjected to a fair amount of abuse.

When Twitter catastrophe strikes, never stray from the Golden Rule – DON’T FEED THE TROLLS. Hitting back with an angry retort can only ever backfire, making a bad situation worse. Make like Greggs by responding in a polite, classy manner – or simply don’t reply at all.

Screen Shot 2014-10-16 at 12.48.33 pm

Crack a Joke

Twitter partly revolves around competitive comedy – the accounts with the funniest tweets often have more followers. Therefore, humour can be one of the best ways to divert a Twitter crisis.

However, before making light of a disaster, you should always use discretion. In some situations, comedy is inappropriate – as many brands soon discovered during Hurricane Sandy.

Screen Shot 2014-10-16 at 12.49.12 pm

Hire an Expert

Twitter disasters are occasionally brought about by the company itself – as with McDonald’s ill-conceived #McDStories. However, as Greggs discovered, crises can also be caused by external forces. These unpredictable situations are perhaps the most dangerous, as many companies don’t have the resources in place to deal with them.

If social media forms a large part of your marketing plan, you should hire a professional social media consultant to manage your online image. As many people noted during the Greggs debacle, they’re worth their weight in gold when disaster strikes.

Screen Shot 2014-10-16 at 12.49.53 pm

A Picture is Worth a Thousand Words

Ellen’s infamous Oscars selfie is currently the most retweeted message in the history of Twitter. This highlights the importance of imagery on social media. Pictures are far more likely to be shared by followers, and are therefore invaluable to social media marketing campaigns.

Screen Shot 2014-10-16 at 12.50.30 pm

As Greggs demonstrated, pictures can also prove helpful during a disaster. This simple shot cost next to nothing, yet received an incredible 83 retweets and 589 favourites – making it one of the most successful tweets Greggs has ever posted.

Screen Shot 2014-10-16 at 12.51.03 pm

A follow-up tweet, posted when the correct logo had been restored, garnered a similar number of favourites and retweets:

Screen Shot 2014-10-16 at 12.51.37 pm

Monitor for Mentions

It goes without saying that you should reply to direct questions and comments on Twitter. Throughout the crisis, the official Greggs account was inundated with questions and comments – and each one was met with an appropriate response.

However, not every tweet about the situation was directed at Greggs. The social media team was forced to go a step further, proactively ‘butting in’ to other people’s conversations about the debacle.

Screen Shot 2014-10-16 at 12.52.15 pm

If you have an online presence, sign up for a monitoring service such as Google Analytics or Topsy. These automatically scour the web for brand mentions, notifying you when people are discussing your company online. If you see a comment – whether defamatory or positive – about your business, you will be poised to reply and set the record straight.

No two Twitter debacles are the same. However, by studying the reactions of different companies to their own crises, you will be able to respond effectively when disaster comes knocking at your own door.

This article was written by Mark Potter of Namecheap.com, a leading ICANN accredited domain registrar and web host.

Facebook Week: Putting it All Together

Screen Shot 2014-08-04 at 3.33.11 pmIt has been an action-packed Theme Week here at ProBlogger as we delved into making Facebook work for you. We’ve been hearing for a long time now that bloggers and small business owners are both confused and frustrated with the platform – where they once enjoyed using it to interact with their audience, they now faced algorithms that meant they needed to work harder to be seen by everyone who had signed up to receive their updates. It has left a lot of people dissatisfied.

Organic Vs Paid

But all is not lost. As Darren mentioned at the start of the week, he has seen both organic and paid reach still holding strong with his Facebook pages, with a little behind-the-scenes strategy. He shared some of the things he was trying (and had seen success with) and came to the conclusion that his winning formula was: be useful, be visual, be interactive, be inspriational, and experiment to see what works. He also mentioned the decision to wade into the world of paid Facebook advertising, and that their return on investment well exceeded what was expected.

Popular Pages Successful Strategies

Tuesday saw a rundown of five popular pages on Facebook, and an overview of their interactions. We saw what got the most traction was visual content – both video and images – but also a focus on what people as humans can relate to. Their interests, heartwarming stories, educational content, and things that inspired seemed to be the most useful types of interaction for best engagement.

Which Posts get Higher Organic Reach?

After sifting through hundreds of Facebook pages, it became clear: whatever works on your Facebook page depends upon your own audience. While we discussed each type of post and how popular they are for inspiring engagement, (video and images again appear to be the most useful), it really does come down to monitoring your own Insights page to see when your audience is online, and what kinds of posts they’ve been interacting with the most. While images come up trumps for most bloggers, my own Facebook page ranked them last. So it’s definitely important to tailor your output to what your audience has been enjoying the most, not just taking blind advice.

So Tell Me About Facebook Advertising

Jon Loomer stopped by to give us his insights on Facebook advertising and marketing, and making it work for you. The ability to ailor the audience of your ads is incredibly specific, and he helpfully explains that while also breaks down the Boost Post myth, and the debate about which is more useful – that or Power Editor? (hot tip: it’s Power Editor). He also discusses what makes a great ad, and how to decide what needs to be seen in the newsfeed. The full webinar is packed with easy-to-understand information (but you do need to be a member of problogger.com to see it).

Darren’s Facebook Advertising Success

Our marketing guru Shayne Tilley gave us a detailed rundown on the experiments he’s been running with paid content on Facebook, outlining how to create the ads, what kinds of ads he’s been running (and which ones work the best), how much he’s spending, and what he needs to explore more. It shouldn’t be missed by anyone who is doubtful about giving Facebook their money, or are utterly confused about where to start.

We’d love to hear, though – what advice has been more useful to you? What else would you like to know?

Thanks for being around, we’ve had a lot of fun this week.

Facebook Theme Week: Boost Your Organic Reach with These Tips

Sam SurnameIt’s a war most of us as bloggers find ourselves in with Facebook fairly often: our desire to have our posts seen by our likers, versus Facebook’s desire to not overwhelm its users with thousands of updates every single time they log on.

With so many users on the world’s biggest social media site (Darren said this week it’s been logged as 1.317 billion monthly active users in the second quarter of this year), the potential for reader overload is astronomical. Facebook advertising executive Brian Boland explained a few months ago that Facebook now handles more pieces of information than ever before, mostly due to how easy smartphones make it for people to share. He says that there is “far more content being made than there is time to absorb it”, and for people with lots of friends and page likes, there is potential for up to 15,000 stories to be available every time they visit the site.

So what does that mean for Page owners? Well, it means that the Facebook News Feed Algorithm is designed to show your readers what is most relevant to them, not every single thing uploaded. What you need to do now is be relevant. And how do you know what is most relevant to your audience? You get familiar with your Insights.

What does your audience want?

For all the general advice we can give, it doesn’t beat your own personal experience, and the needs of your readers.

In your Insights tab, you can click on “Posts” and then “When Your Fans are Online”.

Screen Shot 2014-08-05 at 3.10.05 pm

As you can see, the Likers of my Veggie Mama Facebook page are online pretty much all day – but 8pm sees the biggest spike. If I want to catch the most of my readers, that would be the time to do it.

So now you know when your readers are online – the next step is to see what types of posts on your page they interact with the most. Click “Post Types” and get an overview of successful post types (including their typical reach and typical engagement rate). For me it’s video, followed by status, link, and then photo last.

Where to from there?

Make a plan to increase the types of posts your readers like, while still trying to stay useful, interesting, and entertaining. Facebook themselves say the most engaging posts you can create on Facebook are “short, original, benefit the person viewing the content, and connect to your objectives and identity”. But at the end of the day, you want real interactions with your readers, so being authentic regardless of post type should be your main aim.

Facebook also recommends video and images for the best interaction, especially those that depict humans and their relationships with others.

Video

Facebook’s recommendation to use video, and my insights listing video as the most popular post type, is consistent with the conclusions we came to yesterday about what worked on popular pages. For four out of the five pages we studied, video was their first or second most successful post type.

You can see here that a recent video shared on singer Beyoncé’s page has had incredible success. 222,000 shares (almost double the highest share rate from yesterday’s posts), 42,000 comments, and almost half a million likes.

Screen Shot 2014-08-05 at 12.27.25 pm

So what makes it work?

  • it’s original – only Beyoncè has this particular video
  • it’s current – The 50 Shades of Grey book was a phenomenal success, and excitement for the new movie is ramping up
  • it features a never-before-heard Beyoncé track that fans would be interested to hear
  • both Beyoncé and 50 Shades of Grey are highly popular among their target audience
  • It also doesn’t hurt that mobile Facebook video autoplay would make this run automatically in people’s feeds, making it look like they’re interested in it (regardless of whether they actually want to watch it or not)

Images

It has long been said that images were consistently achieving the best results for people looking to increase their reach. Beautiful images, relatable images, funny images – as visual creatures, it appears that appealing to that sense is usually a winner.

There is little doubt that Humans of New York has nailed the use of images on Facebook. Primarily to showcase his photography work, Brandon’s Facebook page has become a legend. Every day, millions of people see and interact with the images and small snippets of conversations he provides.

Screen Shot 2014-08-06 at 9.30.53 am

So what makes it work?

  • It’s heartwarming
  • It’s relatable – whether you are someone like that, or know someone like that. It might make you think of your parents or grandparents
  • Love is a language that transcends all barriers
  • It’s a beautiful picture in a beautiful park
  • The people are smiling – they’re obviously happy, and that can be contagious
  • Readers might think this will brighten others’ days as it has theirs, so they share
  • It’s also a bit cheeky and people love a bit of a joke.
  • It’s a little bit unexpected – often the elderly have assumptions made about them and their usefulness due to their age. To see them cheeky and joking around is pleasantly surprising.

While usually focused on people (hence the “Humans”), sometimes the unexpected on the HONY page works even better.

Screen Shot 2014-08-05 at 1.09.36 pm

Text Status

For a while there, it was popular to try and provide useful or engaging text statuses, as they seemed to be the least penalised by Facebook (at least, less penalised than links, which could be seen as too promotional or salesy, and less penalised than overtly meme-y or spammy images). It gave rise to the question, or the fill-in-the-blanks. For some, it works really well. For others, it really can be seen as a blatant engagement grab, and quite off-putting.

So what makes a great text status?

Let’s look at Ree Drummond, The Pioneer Woman. With more than two million fans, and a regularly-updated Facebook page, Ree connects with her readers in a variety of ways (mostly with images of her delicious cooking). But Ree has a quirky sense of humour her readers love, and often gets the text status exactly right.

Screen Shot 2014-08-05 at 1.27.06 pm

Always self-deprecating, Ree likes to poke fun at herself and how she looks on her Food Network cooking show. Her penchant for overexaggerating also usually sparks a giggle.

Screen Shot 2014-08-05 at 1.43.29 pm

Ree has a brother with special needs, and he is quite the character on her blog. Many of her readers can relate, and think he’s sweet.

Screen Shot 2014-08-05 at 1.45.51 pm

Again, her quirky humour and casual, friendly demeanor really makes an impact. Thanking your readers for something is usually something they appreciate.

Consistency

People want to know there’s a human person behind the Facebook page, and that the person is interested in them. If the reader comments or otherwise engages with the content on the page, they want that engagement to be a two-way street. If you are a blogger, then make an effort to be around. Don’t just post and run – post and chat. Post regularly (but not so much that your posts get hidden as people get sick to death of seeing you) and be approachable. Facebook keeps track of the pages that each person interacts with, and boosts the visibility of the last 50 pages in the newsfeed. It’s ideal to be one of those last 50 interactions (which include engagement and profile/image views).

Authenticity

Not only will Facebook limit the reach of meme content in favour of more relevant (i.e. current news or shared interests) pieces of content, but fans will see through desperate grabs for likes or comments. It also pays to be thoughtful and aware of giving your readers what they want without appearing overly strategic. At the end of the day, you still can’t beat being useful, inspiring, visual, and interactive. And nobody will tell you what works on your Facebook better than your readers will, so get to know your Insights.

As Jon Loomer says:

Meh. Just share interesting content. Monitor your results to figure out what works.

(Jon will be back tomorrow with some super-useful tips from the other side of the coin – advertising and marketing on Facebook – it’s not to be missed!)

Do you think as a whole, bloggers are over-thinking Facebook organic reach strategy? Have you found reaching your fans frustrating? Or have you hit a stride that works?

Stacey Roberts is the Managing Editor of ProBlogger.net, and the gal behind Veggie Mama. A writer, blogger, and full-time word nerd, she can be found making play-dough, reading The Cat in the Hat for the eleventh time, and avoiding the laundry. See evidence on Instagram here, on Facebook here, and twitter @veggie_mama.

Facebook Theme Week: Case Studies of Popular Pages (and What They’re Doing to Get Great Engagement)

There has been much discussion in blogging circles of late about Facebook and the effects their algorithms have on reaching all your “likers” with each of your posts. While Darren mentioned yesterday in his brief overview of organic vs paid reach that both have positives and negatives, the fact remains that many bloggers are still doing their best to increase their engagement organically. Today we are going to look at five popular Facebook pages and see what has been most successful for them when interacting with their audience.

Facebook

The most popular page on Facebook is actually the “Facebook for Every Phone” App, with more than 480 million fans. They haven’t updated their page since December 2013, but still rank the most overall. The second most popular page is Facebook itself (which defaults to whichever country you are in unless you opt to see a different one), but their engagement differs wildly with each post.

Screen Shot 2014-08-04 at 3.33.11 pm What works for Facebook

Posts per day: One (but not every day).

What types of posts do they do? Videos, images, and links with images. They share motivational images and Facebook user information.

Most popular recent post: A motivational quote image. It garnered almost 140,000 shares, which was way over and above anything else on the page. It had just over two million likes, and more than 22,000 comments. This type of engagement doesn’t appear to be common, with the next-highest sharing rate being 64,000.

Screen Shot 2014-08-01 at 3.48.08 pm

 

Least popular post: A shared link from the American Cancer Society, asking people for donations. It had 13,000 likes, and less than 1000 shares.

What gets the most engagement overall? Videos, by far.

Most popular topics: Motivational stories, Facebook user information.

Shakira

Shakira is a musician from Colombia, and is the most-liked person on Facebook. She was the first person to reach over 100 million likes, and ranks third in the most popular Facebook pages (just under an App for Facebook, and Facebook themselves). She has a super-engaged page, with fans interacting constantly.Screen Shot 2014-08-01 at 3.38.57 pm

Posts per day: One (but not every day).

What kind of posts do they do? Images, video, images with links.

Most popular recent post: A grid of images of Shakira performing at the World Cup Closing Ceremony, and a message from Shakira herself. 2.5 million people liked the image, almost 85,000 shared it, and it was commented on more than 42,000 times.Screen Shot 2014-08-01 at 3.38.47 pm

10556436_10152673650169560_2488786109078107775_nLeast popular post: A shared link from the World Food Programme asking people to donate to the Mwamba Primary School in the Democratic Republic of Congo. It received 75,000 likes and only 87 shares.

What type of post gets the most engagement overall? Videos of Shakira performing, or addressing her fans.

Most popular topics: Behind-the-scenes peeks into Shakira’s life.

Real Madrid CF

With almost 70 million likes, Real Madrid CF is one of the biggest pages of Facebook.

Screen Shot 2014-08-04 at 3.43.18 pm

Posts per day: Between 3 and 9 posts a day

 

What kind of posts do they do? Mostly images and video.

 

Most popular recent post: A photo album of their star player Cristiano Ronaldo practising for an upcoming match. It had more than 300,000 likes, 5000 shares, and 3000 comments.

Screen Shot 2014-08-04 at 3.44.34 pm

Least popular post: A link (with image) to their online store. It had 37,000 likes, 764 comments, and 169 shares.

What type of post gets the most engagement overall? Photo albums of their players training.

Most popular topics: Players training.

I F*cking Love Science

IFLS is a site bringing science to the masses. Elise Andrew shares images, cartoons, science news and interesting tidbits that are designed to be accessible by everyone, not just scientists. IFLS might be trailing these pages in likes (although 17.5 million on a page updated by only one person is quite the achievement), but they are knocking them out of the park with engagement. Just about every single post has high engagement, and each type of post seems to do well.

Screen Shot 2014-08-01 at 3.26.32 pm

Posts per day: Between 8 and 19, at a rate of about one update an hour.

What kind of posts do they do? Mostly images, followed by images with links.

Most popular recent post: An image quote about the use of the planet’s resources. More than 96,000 shares, 350,000 likes, and 3708 comments were generated. With the exception of the unusually high Facebook post share above, it is a higher share rate than any of the other pages mentioned.

Screen Shot 2014-08-01 at 3.29.15 pm

It appears that unusual or interesting images work really well for them – this post about fluorite got 22,000 shares, 240,000 likes, and almost 6000 comments in 16 hours.

Screen Shot 2014-08-01 at 3.30.07 pm

Another thing IFLS fans seem to enjoy are geeky science puns. As you can see, this link to purchase a shirt got 37,000 shares in just 7 hours. With shares being the highest-ranked Facebook engagement (they appear to be more beneficial to your chances of higher organic reach than likes or comments), it’s clear that IFLS has a knack for creating viral content. It also goes to show content doesn’t need to be viral in a global sense, just viral to your readership.Screen Shot 2014-08-01 at 3.27.14 pm

Least popular post: A straight link to an article about planets with companions having a better chance of harbouring life. Compared to the IFLS average, 8000 likes, 673 shares and 163 comments is ultra-low.

What type of post gets the most engagement overall? Images, by far. Especially if they’re punny.

Most popular topics: Health stories, animal information, and religion seems to get the readers fired up.

 

Humans of New York

Ask anyone what their favourite Facebook page is, and plenty of them will say Humans of New York. A page by photographer Brandon Stanton, it showcases the everyday person on the street, usually with a quote from the conversation Brandon has with them. It has quite the cult following, with 8.5 million likers and plenty of interaction.
Screen Shot 2014-08-01 at 3.25.54 pm

Posts per day: 5

What kind of posts do they do? Images.

Most popular recent post: An image and snippet of an interview with an older lady reminding people to keep in touch with distant friends and relatives. It sparked 37,000 shares, almost 350,000 likes, and 6000 comments.

Screen Shot 2014-08-01 at 3.24.58 pm

Least popular post: A link to buy Brandon’s latest book. 1000 shares and comments, and 73,000 likes.

What type of post gets the most engagement overall? Images with emotive or inspirational quotes from the people themselves. Half a million likes for this guy’s story.

Screen Shot 2014-08-04 at 3.57.51 pm

Most popular topics: People doing and saying things you don’t expect just by looking at them.

What does this mean for you?

Ultimately, it depends on your readership. But the common thread between all of these pages’ successful posts is the human element. What are people doing behind the scenes? Who are they when they are relaxed? What’s going on in their real life? It appears that people like that glimpse into humanity, and they also enjoy a good joke.

Most of these pages saw real success with images on their own, without links. Links appeared to be less useful, especially if they were selling something, or asking for people’s money. The IFLS page still saw success when they posted image credit links in the statuses, but that might be because they’d been enjoying such high sharing interaction, driving up their organic reach in general.

I think it pays to look at your recent Insights to see what kinds of posts are resonating with your readers. Are you showing them enough of the human you? Are you being just that little bit different? Can they relate to your content? Are you being useful?

What kind of posts have you seen success with? Tomorrow we’ll be doing a case study on the types of things you can do for better organic reach. See you then!

Stacey Roberts is the Managing Editor of ProBlogger.net, and the gal behind Veggie Mama. A writer, blogger, and full-time word nerd, she can be found making play-dough, reading The Cat in the Hat for the eleventh time, and avoiding the laundry. See evidence on Instagram here, on Facebook here, and twitter @veggie_mama.

Facebook Theme Week: Organic or Paid?

At a recent team meeting at ProBlogger HQ to plan the theme for our next ‘theme week’ here on the ProBlogger blog I nervously suggested that we should create a week long series of posts on the topic of Facebook.

As the word came out of my mouth I found myself almost involuntarily shuddering because I know that there’s a lot of mixed feelings among bloggers about the network right now and I half expect that we’ll get our fair share of ‘I’ve given up on Facebook’ comments on these posts.

However… while I know many bloggers and businesses owners are feeling the pain of changes of Facebook over the last six months I still think it’s a topic we could do well to explore in more depth.

Facebook remains the biggest social media network on the planet and continues to grow its active user numbers at a steady rate. According to Statista it had 1.317 billion monthly active users in the second quarter of this year and it’s still adding tens of millions more every quarter.

Screen Shot 2014 08 01 at 1 57 10 pm

While I would never argue that every blogger must be actively engaging on Facebook (each to their own) to ignore it as a source of traffic, brand building and community engagement would be almost as risky as to ignore Google (Alexa ranks Facebook as the #2 ranked site on the web behind Google).

So – as Stacey mentioned yesterday – this week we’re looking at Facebook here on ProBlogger.

Much of what we’ll be doing is ‘case study’ based by looking at the organic and paid approach of bloggers on their Facebook pages but before we do I thought I’d write a few thoughts to keep in mind as we tackle this polarising topic.

Organic, Paid or Both

Facebook have certainly been making changes of late to push page owners towards paying for reach and results on their pages.

This change in approach has caused many of us pain and left many bloggers disillusioned.

Interestingly I’ve seen bloggers respond to this challenge in a variety of ways.

  1. For some it has meant an abandonment of Facebook
  2. Others have persisted with their previous strategies to get organic reach but have adjusted (downwards) their expectations for what can be achieved
  3. Others still have taken Facebook’s changes almost as a challenge to work harder than ever on their organic strategies
  4. And lastly some bloggers have decided to not fight Facebook and begin to pay for reach

I totally understand each of the responses and over the last 12 or so months have at least considered each option.

As longer term ProBlogger readers would know the decision I made was to go with option #3 – to work even harder on growing our organic reach on Facebook.

Our Approach to Organic Reach on Facebook

Just under a year ago here on ProBlogger I shared some of the strategies I was using to increase the Digital Photography School Facebook Page reach and engagement organically.

While things have changed a little since then I’ve continued to experiment prolifically with that Facebook page and continue to see decent organic results.

If I had to summarise my approach on the dPS Facebook page 11 months later it would be:

1. Be useful – provide those who follow your page with content that is going to enhance their lives in some way. For us this is about providing helpful ‘how to’ content as 90% of what we do.

2. Be visual – I spend a lot of time thinking about the images that we use in our status updates. This is partly because we’re a photography site but mainly because Facebook is a very visual place. A great image will lift any status update a lot!

3. Be interactive – We recently had a week long period on our page where our page slumped both in terms of how much traffic it was sending to our site, how much reach we were getting and how much engagement there were in posts. I realised that I’d not been focusing as much on ‘interaction’ and follower engagement and resolved to add a few more ‘discussion’ oriented posts into our schedule. This definitely saw us lift but up our of our slump – to some extent.

4. Be Inspirational – While the majority of our updates are ‘how to’ or ‘informational’ in nature I find that throwing in the occasional purely ‘inspirational’ or ‘aspirational’ posts works. This might be adding in a quote that is meaningful, sharing a great photo, telling a great story. These posts may drive no traffic at all to your site – but they get people engaging – which has flow on effects.

5. Experiment – I treat each status update that I do as an opportunity to learn something about what works and doesn’t work with our readership. Try different types of updates (images, text based, link posts etc). Watch what happens when you do.

Overall the organic reach of the dPS page is decent, although I’ve definitely noticed the last month has been less consistent.

We Now ‘Pay to Play’: To Some Extent

The change to our Facebook strategy that we’ve not talked much about here on ProBlogger yet is that alongside our organic strategy, we’ve begun to experiment
with small paid campaigns.

Shayne will be sharing with you some specifics of the type of campaigns that we’ve been running on our page later this week but I will say now that we’ve had some success with the paid campaigns that we’ve run.

I know not every blogger will be in a position to pay much (if anything) for a Facebook ad campaign but if it is any encouragement to you the amount of money we’ve put into Facebook advertising to this point is not exorbitant (it has been in the $200 to $500 per month range).

Our campaigns have ranged from promoting our eBooks, to campaigns to grow our ‘likes’. Some of our campaigns have worked brilliantly – others have not – but the beauty of Facebook advertising is that you can set up limits on how much you spend on each campaign and can start small and then ramp up what is working and kill of what isn’t.

The ‘return’ on our investment has well exceeded what we’ve spent. The 2-3 experiments with selling our eBooks with ads have generated over five times what we’ve spent and we’ve also benefited in other ways (more traffic to our site, more ‘likes’ on our page and a flow on improvement in our organic reach and engagement).

I’m still cautious about investing too much into advertising but it is certainly showing some great results for us so far – more on this topic later in the week.

Never Put All Your Eggs In One Basket

Before we get into some case studies for the rest of the week let me finish with a simple reminder to not put all your eggs in the one basket when it comes with driving traffic to your blog.

I fell into this mistake in the early days of my own blogging by relying too much upon SEO to drive traffic from Google and have seen many instances where bloggers have obsessed about a single source of traffic (either from search, social or referral) only to find that source of traffic dried up and left them with nothing.

Facebook could well be an amazing opportunity for your blogging but the opportunity is unlikely to be an indefinite one.

Experiment, leverage what you can, ride the wave as long as it’ll last but keep your options open and always use it to build the things you have ultimate control over.

Keep in mind the ‘home base’ and ‘outpost’ model that I’ve been writing about here on ProBlogger since 2008. Don’t abandon your blog for Facebook – rather use Facebook to help you to build your blog (and email list).

Ultimately Facebook will do what is in their best interests and will change the rules of engagement there to suit them. This will at times present you with opportunity but at other times will mean you need to adapt your approach.

So this week as we talk about Facebook I encourage you to read along with an open mind – but also resisting the temptation to obsess. Doing so in this balanced fashion will hopefully lead to some great opportunities!

Theme Week: Your Guide to All Things Facebook

Sam Surname

Facebook – whether you love it or hate it, there’s no denying that huge numbers of your readers are on it. And although it can be confusing, frustrating, and increasingly a “pay for results” platform; with a bit of knowledge up your sleeve, you can really make it work for you and your blog.

This week we are delving into all things Facebook – from organic to paid reach, we will cover what you need to know to get the edge and be successful on the world’s biggest social media hub. We will be looking at case studies of successful Pages, breakdowns of what kinds of interaction garners the most engagement, the lowdown on Facebook advertising (Advanced Facebook Marketing guru Jon Loomer stops by with a packed-to-the-brim webinar), and what Darren and the team have been doing over on the Digital Photography School Facebook page that have seen real results in ad campaigns.

It promises to be a doozy, and you will leave with plenty of advice to make the most of Facebook. Check back each day for the next installment. We will add them here as they go live.

Your Guide to Facebook

Organic Vs Paid
Case Studies of Popular Pages and What They’re Doing to Get Great Engagement
Boost Your Organic Reach with These Tips
Tips and Tricks to Nail Facebook Advertising: a Webinar with Jon Loomer
Facebook: The Lowdown on Advertising, and What We’ve Found Works Really Well
Facebook Week: Putting it all Together

See other theme weeks here

Content Week: How to Consistently Come Up with Great Post Ideas for Your Blog
Beginner Blogger Week: Everything You Need to Know When You’re a Newbie
Finding Readers, Building Community, Creating Engagement
Creating Products: How To Create and Sell Products on Your Blog
Five Things to do with Your Blog Posts After You’ve Hit “Publish”
Make Money on Your Blog by Partnering With Brands

How Social Media Can Affect Your Search Engine Rankings

How-Social-Signals-Affect-Your-Search-Engine-RankingsThis is a guest contribution from digital media project manager Sandeep Sharma.

Now more than ever, marketing experts are improving their marketing strategy with fewer resources, and they are shifting marketing budgets from traditional to digital tactics like search engine optimization and social media. Companies, too often, omit their social media marketing strategy from their SEO strategy, which is a grave mistake. A study  conducted by Ascend2 indicates that companies with the strongest SEO via social media strategies now produce the best results, and vice-versa. Companies that consider themselves “very successful” at search engine optimization are integrating social media into their strategy, whereas, companies that are “not successful” at search engine optimization are not integrating social media into their strategy.

See the graph below:

SEOSocialIntegration

In the above graph, companies with successful SEO are in blue while those companies with an inferior SEO strategy are in amber. You can see 38% of those doing very well with search engine optimization were also extensively integrating social media. A full 50% of those doing poorly at search engine optimization were not integrating social media at all in their strategy. This graph signifies that companies that are succeeding in search engine optimization today are including social in their strategy.

SEO is much more than just high ranking in Google. It is a multi-disciplinary, comprehensive approach to website optimization that ensures potential customers, who come to your website, will have an excellent experience, easily find what they are looking for, and have an easy time sharing your optimum-quality content. The combination of SEO and social media platforms such as YouTube, Facebook, Google+, Twitter, LinkedIn, and Pinterest can be overwhelming for big as well as small business marketers. Until recently, search engine optimization and social media marketing were thought of as two very different things, but actually these are two sides of the same coin. Consider the below mentioned social network growth statistics:

  • YouTube hosts nearly 14 billion videos. Source: comScore
  • Google sites handle about 100 billion searches each month. Source: SEL
  • Facebook is now over 1 billion users. Source: Mark Zuckerberg
  • Twitter has over 550 million accounts. Source: Statistics Brain
  • Google+ has over 500 million users. Source: Google
  • LinkedIn is at 225 million users. Source: LinkedIn
  • Pinterest grew 4,377% in 2012 and continues to expand with 25 million users. Source: TechCrunch
  • Following statistics shows how social media is quite helpful in effective search engine optimization:
  • 94% increase in CTR (Click-Thru-Rate) when search and social media are used together. Source: eMarketer
  • 50% of consumers use a combination of search and social media to make purchase decisions. Source: Inc
  • Consumers who use social media (vs. people who don’t) are 50% more likely to use search. Source: srcibd
  • Websites with a Google+ business page yield a 15% rise in search rank. Source: Open Forum

With these statistics, we can say that social media can be a primary engine for promoting new content and can take your website from zero visibility to a strong performing position almost overnight. For enhancing SEO through social media platform two factors plays a vital role, which are social signals and natural link building. I have explained these two factors in an elaborative manner:

What’s Your Social Signal?

Social Signals are signals to various search engines that your content or information is valuable. Every time someone likes, shares, tweets or +1′s content about your brand, especially a link, they are sending a social signal and the more social signals means you have better chances to rank high on search engine result pages. Many researchers have found that social shares are quite valuable when it comes to building your website authority. Here is the latest research from Searchmetrics, highlighting which social signals correlate to rankings on Google:

socialsignals2

Note that 7 out of the top 9 factors are social signals. Now, it’s clear that social signals can have a huge impact on your search rankings, especially social signals from Google+. If you do not have time to leverage all of the social networking sites, then make sure that Google+ is one of the few you do use because it will play the biggest part in increasing your rankings on search engines. Top social signals that Google is tracking on your website are mentioned below:

Google+

Google+ is a fledgling community when it is compared to social networking giants like Facebook and Twitter, but its social signals have the most impact on search ranking results. Some factors that you should look at are:

Amount of +1s- You need to start distinguishing +1 to your website in general and +1 to each pieces of your content. You should increase +1s to your brand/your authorship profile. This also applies to +1s on Local+ pages.

Authority of +1s- If your profile or brand gets more +1, then you will get to rank higher and easier for the future content you produce.

Growth rate of +1s- You should strategize a plan that will increase your +1 steadily over an extended period of time.

Amount of Adds and Shares- How many people are following and sharing your content tells about how authoritative you are.

Authority of Adds and Shares- Who is following you is also important. A network with people with great profiles helps you to establish a voice.

Facebook

The king of social networking sites, Facebook has an active community of over 900 million. Millions of active users make it a perfect platform for generating social signals. Various researches have shown that Facebook influences more search rankings as compare to Google+ or Twitter. Some factors that you should look at are:

Amount of Shares and Likes- You should remember that “shares” carry more weight than “likes”.

Amount of Comments- The collective amount of likes, shares and comments correlate the closest with search ranking.

Twitter

Twitter is second only to Facebook and boasts 500 million users that are constantly “tweeting”, status updates and events in real time. Twitter users, known as “tweeps”, puts more premium on a tweet’s authority rather than sheer amount; though the overall social signals generated by it lags just a little behind Facebook. On twitter you should look at some factors like:

  • Authority of followers, mentions and retweets
  • Number of followers, mentions and retweets
  • Speed and intensity of tweets and RT over time

Other social websites like Pinterest, Reddit, Digg, StumbleUpon, and FourSquare

The big three, i.e. Facebook, Twitter, and Google+, play quite important role when it comes to social ranking factors, but you should not ignore the potential of other user-driven social websites like Pinterest, Reddit, Digg, StumbleUpon, and FourSquare. On these social networking sites you should look at following factors:

  • Amount of Pins and re-pins on Pinterest
  • Comments on Pinterest
  • Growth rate of Pins and Re-pins
  • Check-ins on Foursquare
  • Spread rate of check-ins at FourSquare
  • Upvotes on Reddit, Digg, StumbleUpon
  • Comments on Reddit, Digg, StumbleUpon

Link Development through Social Media

The traditional way of link building like en-masse link directories, spammy comments, forum-posts for the sake of links, and anchor text sculpting are over now. In the modern era, the powerful way to build link is effective content marketing strategy. People love informative and quality content, and they love sharing content. Social media sites are one of the best platforms for content marketing, in this way these are quite important for natural link development.

How to build natural and quality links through Social Media Platforms

There are two tactics that will help you immensely in earning quality and natural links through Social Medial Platforms are:

Link-building through interaction and community engagement

If you’re link-building but never building relationships or never interacting with people, you’re not really link building: you are spamming. If you interact with people who might care about your brand, you can gain a cutting edge over other competitors. Meaningful interactions with audience in your niche prove your credibility and will lead to more authority links. 

You can also get links through interaction from a popular site or a popular brand, when they post to their Facebook page, make a Google+ post, launch a new blog post, or put up a new video on YouTube. In this case, I also recommend you to interact early and often. Early because a lot of times, being in the first five or ten comments, interactions, or engagements really helps you to be seen by the editors who are almost always watching. When you do such interaction, make sure you are adding value, by doing this you make yourself stand out in the comments. You can add value by doing a little bit of detailed research and by making the conversation more interesting. By posting great comments, you will create interest in target customers and they often click your profile that will latently earn you some links. In addition to this, you can also offer help to other people and you can help people without being asked. This is a great way to drive links back to your own site and you can do this, not just on blog posts, but on Google+ posts, Facebook pages, and YouTube comments.

Link building through quality content

In addition to gaining links from popular sites, you can also earn links by posting qualitative and linkable content on social media platforms. If you create content that people find valuable and informative, they are more likely to want to share it. What people find valuable can vary, but optimum quality blog posts and infographics that provide well-researched information, statistics, and new angles on a subject are all good starting points. A good and informative video that attracts viewers’ attention is eminently shareable, which is one reason nearly 87% of agency and brand marketers now creating video for content marketing. When someone reads your quality and informative content on social media sites and finds it of valuable, it is more likely that they will want to link to it.

Article-Effective-Content

In order to give your informative content the best chance of reaching a wide audience, you should identify the key influencers or target audience in your field. In this way, you will be able to target your efforts effectively. Facebook and Twitter are the two go-to social media platforms for most people but you should also seek out targets on other platforms such as Pinterest, YouTube, and Tumblr. In addition to this, if you are marketing within specific regions, you might want to channel your efforts to the most popular websites in each market. For example, VK is the preferred social media website in Russia, while Orkut can help extend your reach within Brazil and India.

You can also use various tools and services that can help you find the best targets. For example Followerwonk offers a Twitter analytics service and it can help you to compare and sort followers by looking at data such as social authority scores and the percentage with URLs. Furthermore, you can also gauge reactions to your own tweets by monitoring your activity alongside current follower numbers. Apart from this, Fresh Web Explorer is a handy tool, as it searches for mentions of your brand, company or other keyword and automatically matches this with ‘feed authority’. In this way, you can sort key influencers from those with less perceived authority that will allow you to target your efforts more effectively.

Now, it is clear that social media is an essential part of search engine optimization. Following diagram explains you a blueprint of how social media supports SEO: 

seo-social-media

Quality Content gets published- One of the best ways to increase quality traffic to your website is to publish sharable, useful and relevant content on social media sites.

Content gets Shares, Links, & Likes- As you start publishing your company’s blog posts or research work on a regular basis and spreading it across the social networking sites, your content will start generating shares, links, and “likes”.

Sites Gain Subscriptions while Social Profiles get Fans & Followers- As a result, your site’s blog will gain more subscribers and your social media channels will gain more followers, fans, and connections.

Thriving Community Supporting the Website & Social Networks Grows- A thriving community of people who are interested in your user-focused content develops and starts to thrive.

Reputation Reinforced through Social Media & SEO as Authoritative Brand for the Niche- Signals are sent to various search engines about your activity on social media platforms and your keyword-rich and informative content. Your website starts being viewed as reputable, relevant, and authoritative.

Sites Gain Authority in Search Engines- As a result, your website and its informative and quality content starts appearing higher and more frequently in the top rankings and listings of search engines for your keyword phrases and targeted keywords.

Sustainable Stream of Users Discover the Site organically- A consistently growing stream of users will begin discovering the website via the social media sites, search engines, and your email marketing efforts.

I have explained how aligning SEO and social media efforts can really enhance your SEO performance. In order to execute this task effectively, you might even like to hire experienced SEO experts. You should make sure that your social media and SEO teams are working together in order to create a unified digital marketing strategy.

Sandeep Sharma is a Project Manager with a prominent digital media marketing company TIS India and has been for the last 10 years. He loves to create aesthetically appealing websites & eye-popping user interfaces for international clients. You can follow him on Twitter and Google Plus.

2 Simple Ways to Customise Your Facebook Updates

Today I want to share a Facebook tip that I’m sure many ProBlogger readers will already know, but which I am sure some have not heard about. Every single time I share it, I get “wow, I never knew that!” comments.

It’s all to do with how Facebook lets you customise your status updates when sharing links on your Facebook page.

OK – so here’s what happens when you add a link into the status update on your Facebook page before you hit ‘post’.

Digital Photography School

You can see Facebook has found an image that it thinks that you should use, has pulled in the page title and put it as the title under the picture and has taken the first couple of lines to put under that as a description of the post.

Of course you can change the image by hitting the little arrows in the top left of the image to show other options Facebook pulls in or use the ‘upload image’ to add a completely new image.

Digital Photography School

Most people know how to change images but some don’t know you can also change the title and description of the post. It’s simply a matter of clicking the title or description area.

Here’s what happens when you click the title just under the image:

Digital Photography School

Click the title and you now have an editable field that lets you change the title. In the case of links from dPS, I usually delete the name of the site so that only the post title remains.

Sometimes however I will try a different title that I think might be more shareable on Facebook or shorten longer titles so they don’t go over two lines.

The same thing can be done with the description area under the title. Click anywhere on that paragraph of words and an editable field opens up like this:

Digital Photography School

Again – you can put anything you like in here. This is particularly helpful when your first line is useful for the post but isn’t really descriptive of what the post is or if you want to use the description to boost curiosity of your Facebook followers.

I know many of you already use these features but like I said – many seem to have missed the ability to use them so I thought it might be a good tip to share.