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Customer Evangelism & Business Value Blogging

Blogs have been labeled next-generation marketing tools by a few because of its use as a powerful vehicle for voice and influence in delivering business level communications of a wide variety. Also, the voice of the customer has been heralding a new era of customer control and evangelism that is weighing heavily on business decisions and influencing business behavior. Consumers are having their say and the businesses that are listening are also winning. Blogs are now a major force at the center of this dynamic relationship between businesses and customers.

One important aspect of this relationship dynamic is ownership and control. The customer influence is far reaching and is having an impact on the business bottom lines. Control of the marketing and control of the message is no longer the domain of the corporate suits or Madison Avenue. The business imperative here is to determine how to handle and react to the ever increasing effects of customer activism and evangelism. This is where your business blog can shine and help your small business or solo enterprise. Next-generation marketing is simply consumer generated marketing. It is word-of-mouth marketing on steroids. It is the open and deliberate evangelization of a business product or service by consumers turned citizen marketers.

Of course customer evangelism is not new, however blogging allows customers to amplify their voices and choices for their favorite providers of products and services. This is a big deal because the speed, reach and influence of blogs has a viral affect. Blogs maintain links that think, and carry thought with talk. No longer static but an highly active and participatory medium, the Internet is more open and community driven than ever before.

A business blog provides you with the means to collaborate and cooperate with your customer community and allows you to control important elements within these viral conversations as they occur among consumers. One of the most important elements you have greatest control and influence over is your “business value”. Your business value is both the real and perceived desirability and quality associated with your brand, business, products or services.

A business blog will allow you to convert your expertise (about your products and services) into an authoritative content value stream which can have a significant social impact among your customers. Your business value then becomes a conversation with your customers that is distributed within a social context and which can position you for a far more cooperative and collaborative relationship with them.

If you think like a community builder and help influence the types of conversations that happen around your products and services you can create a real win-win relationship that is sure to produce positive results. Your cooperation and collaboration can spark passionate customer evangelism. The results for your bottom line may be surprisingly better than expected.

Additional Reading & Resources:

Blogs Will Change Your Business
BlogPulse Conversation Tracker
Church of the Customer: Customer Activism
Consumer Generated Media