Today I want to tell you a story – a story of how not throwing the baby out with the bath water has earned me hundreds of thousands of dollars.

Just under two years ago a controversy erupted in the the ‘make money online’ segment of the blogosphere that involved a lot of hype, anger and attack.

It involved the launch of a new advertising network product called – Chitika eMiniMalls.

I had been beta testing this new ad unit for a few weeks and was one of a small group of bloggers who blogged about my experience of it and how it had significantly increased my earnings. I wrote my first review of Chitika here.

A couple of weeks later after continuing to experiment with the ad unit my earnings with Chitika continued to grow and I revealed that I was earning over $700 per day with them – they’d become my biggest earner.

The result of me (and others) reporting my success with Chitika caused a real stir around the blogosphere and when Chitika announced an affiliate program which paid 10% commission the ‘stir’ quickly became ‘hype’ as many bloggers pumped Chitika up as being an AdSense killer and the answer to all problems of bloggers struggling to make money online.

I attempted to communicate a more balanced review of the ad unit (they work well on some blogs but not others) but the frenzy and buzz that surrounded Chitika for a few weeks was like nothing I’d ever seen around a product launch before.

Of course the positive buzz around Chitika didn’t last for too long. Chitika made a few mistakes in their launch (I suspect overwhelmed by the numbers of those signing up) and in getting the mix between serving publishers and advertisers they had to make some tough decisions which saw some publishers see decreases in earnings. This of course didn’t go over terribly well with many.

At the same time some publishers found that Chitika didn’t work on every blog (as they’d read some promoting the affiliate program promising) and became disillusioned by Chitika and anyone who had promoted them.

The resulting backlash against Chitika was as strong and vicious as the previous weeks of positive buzz had been – the pendulum has swung to the opposite end of it’s trajectory. Many bloggers expressed real anger, quite a few vowed never to use Chitika again, accusations of fraud and scrupulous behavior flew left right and centre. I took a lot of flak for my positive (yet in my opinion balanced) reviews of Chitika (in fact the attacks on me in those months were the most vicious I’ve ever experienced and escalated to a point where my property was physically assaulted).

While many many bloggers jumped off the Chitika ship as the popularity pendulum swung away from them – I felt that while Chitika had issues and had made some mistakes that they were a company with potential. They needed to improve their service – but the basics that they had put in place were good and in time I felt that they’d improve.

Rather than jumping ship (or throwing the baby out with the bath water) as many were doing I decided to do two things:

1. give constructive and encouraging feedback to Chitika - While much of the blogosphere descended into snark and attack I decided to attempt to help Chitika improve. I did this in part because I felt it was the right thing to do and that they didn’t deserve all of the hits that they were taking – but also because I knew that if they improved what they offered – that it’d enhance my own business. I told them what I liked about their product, what I didn’t like, what I wished they’d change and what I wished that they’d add.
2. experiment with the use of their service to see how it worked best - I spent significant time in those early months really tweaking and tracking the use of Chitika’s ad units. I saw from my own experience and the reports of others that it didn’t work on some blogs yet did on others – so I decided to work out where it did work best and how to improve it’s performance. This resulted in a series of tips posts including Chitika eMiniMalls Tips.

A few other bloggers quietly took a similar approach in the midst of the Chitika bashing that went on around us. The results were quite amazing.

Firstly – Chitika improved. Since that time the company as grown and offered a variety of new ad units. They have had their ups and downs but what they offer now benefits many bloggers. While these ads still don’t work on every blog – many bloggers have found ways to make them work for them. I know a few who make more than I do from Chitika each day.

Secondly – My own experience of Chitika and what they contribute to my business has confirmed to me my hunch that it wasn’t something to jump ship on. I revealed in a post 4 months ago that I’d earned just under a quarter of a million dollars using Chitika – of that figure is now well in excess of the quarter of a million dollar mark and continues to confirm to me the value of taking a different approach than being swayed by popular opinion and doing something positive instead of being caught up in the pendulum swings that the blogosphere can become distracted by.

Is the Pendulum Swinging Again?

In the last week we’ve seen a pendulum swing over the launch of BlogRush service that reminds me a little of the Chitika fiasco. The service launched in a frenzy of praise and hype as bloggers jostled to benefit from referring others. While many posted about it advising caution and trying to paint realistic expectations – some posts that I read painted this new and untested service as though it was the Messiah!

Yes – BlogRush needs to take some responsibility for the way they presented themselves (they talked themselves up as you’d expect – and gave bloggers an incentive to talk them up) but many bloggers took it to another level and promised the world from the service.

In the last 24 hours – since the release of BlogRush stats – the pendulum has swung and I’ve seen quite a few bloggers painting the service as ‘evil’. Once again bloggers are jumping ship left right and center and accusations are beginning to fly.

While I don’t know if BlogRush will ultimately be as successful for bloggers as Chitika has been for those who remained on board – I found myself wondering how many bloggers are in danger of prematurely throwing a potentially good thing away simply because it didn’t work for them in the in the first day or two.

• What would happen if rather than dismissing or attacking BlogRush bloggers looked the service over and compiled some constructive feedback for it’s creators?
• What would happen if bloggers took the time to analyze how it works and to experiment with different ways of using it?
• What if bloggers pressed pause on their judgement and allowed the creators of this product to improve it?

I’m not saying bloggers should blindly accept every new service that comes along as ‘the answer’ – there may come a time to ‘jump ship’ from BlogRush if it doesn’t work (either for anyone or in individual circumstances) – however I wonder if we all need to take a chill pill and let things run their course a little.

Yes – it may be a big flop – but perhaps if we give it (and other services that emerge) a chance we might just see things grow into something worthwhile that enhances our blogging.

Just my two cents worth.