And another interesting point is that both this month’s cheque – and last month’s cheque – were drawn on their usual US bank but posted from Sweden.

There are other instances of problems with Adsense checks. Interesting that those are difficult to find with a Google search – at least someone here said that. I haven’t tried. I did find one on digg though.

http://krynsky.com/my-check-from-google-bounced

I’m betting there are others.

Darren, I’m pretty sure that Adsense isn’t the best option for monetizing mobilejones.com. Certainly, my intention is to close my Adsense account once this situation has been resolved. I recall that when Guy Kawasaki posted about the low return from Adsense on his blog you made some recommendations as to the tools and ad networks he should use. Any ideas for me?

In addition, given the new metrics of “time on site” over page views announced by Neilsen, how does that change things for we tiny publishers? Would love to hear your thoughts on how that will change the game.

Come on, haven’t we all bounced a check or went over our credit limit on a credit card once in our life?

It is very difficult to contact people in person at Google and get past the automated emails.

On the bright side, they just emailed me that I can now use direct wiring (my account location is based in New Zealand and so it’s a new service.) Bye bye waiting for snail mail checks!

and 1 thing… hopefully not happen to me :p hehehe…

I really hope that it wont happen with me :-S

IMHO, and with no disrespect to the poster, a handful of dissatisfied customers out of 70 million bloggers (this figure is taken from the image included with the post) is a pretty good hit rate for Google! Even if you consider that the number of adsense users is much less than that, that’s still pretty good.

It used to be that few people would hear about the bad customer service incidents from a generally well-behaving company. The difference is that now bloggers have a much wider audience, and linking spreads the word around very quickly. This ability to influence is power, and I think bloggers should use this power responsibly. Better than to post a story-in-progress is to post the whole story once it has come to an end. I’m a bit put-off sometimes by bloggers’ tendancy to shoot from the hip.

They teach in business school that a happy customer tells 3 others about the service they received, while an unhappy customer tells 13. I think the business books might have to be re-written on that one!

Yep … in order to achieve some sort of internal revamping of email login rules, Google would rather lose an AdWords customer than simply allow people to use a legitimate, Google-based email.

The final word from the obviously “hard of thinking” AdWords support folks? An email that said, “Your account is terminated, do _not_ attempt to open another”. Hmmmm I wonder what the chances of that are?