A couple of weeks ago I blogged about My Technorati Problems and had quite a large response from it. Unfortunately the response came only from readers of this blog and not from Technorati themselves. Of course as they don’t seem to be indexing this blog I can understand this as my post will not have come up in their own watch lists for their name.
A number of readers have asked for an update on my Technorati issues outlined in the previous post so here is a quick one:
- I still have not heard from Technorati’s customer service department despite emailing them a number of times over the past few months.
- ProBlogger is listed by them as not having updated for 222 days. They are only indexing one of my blogs (LivingRoom) which is ironically the blog I update the least.
- ProBlogger continues to have a ranking in the top 100 (97 today) yet continues to be left out of the Top 100 list. Some have suggested that this list isn’t updated often and ProBlogger will appear next time it updates. I’ve watched the list and have noticed others coming and going from it but am yet to see this blog appear in it.
- The ‘top 100′ yellow button that used to appear next to ProBlogger’s name isn’t appearing any more. Previously despite not being in the actual list this yellow button did appear besides my blog’s name.
- There continue to be problems with other site’s trying to access ProBlogger’s details through Technorati’s API.
- I have heard through unofficial contacts with people at Technorati that ProBlogger is having problems for a number of reasons ranging from that they believe it to be a splog (go figure) through to there being some issue with things at my end. Of course there is continued silence so what the real reason is is something of a mystery and any attempt to fix things from my end is like a stab in the dark.
Interestingly enough I have heard from Technorati over the past couple of weeks.
My email to them asking for more information on advertising with them was responded to within 24 hours. It looks as though at least one Technorati department is staffed adequately enough to respond to emails. Looks like the only way I’ll get featured on the Top 100 Blogs page is if I pay for it. Maybe I should take out an Ad that says that ;-)
I’ll say once again that I love the service that Technorati is developing. What they say they can do (and what they do do) is fantastic and I admire them greatly – but I hear of and experience increasing problems that I don’t see any progress being made on.
New features appear on Technorati every week or so which make it better – but I can’t help but wonder whether it might be time to work on some of the basics a little more instead of producing new features that it seems many of us don’t feature in because the basics of indexing blogs is just not happening.
Hopefully they find the great Web 2.0 developer that David Sifry posted that they are looking for a few weeks back to get things back in order.
update: since writing this post I have had some limited resolution to some of my problems with Technorati. ProBlogger is now being indexed (most days) and I have been included in the Top 100 again. Some of my other blogs seem to be randomly indexed while others are dead in the water as far as Technorati seem concerned. I’ve officially given up trying to get them included and will put my energies into more productive things than begging them for inclusion.
I’ve found their customer service to be good when I’ve had their attention – but getting it was difficult and a very long process.