Earlier this week I explained why every business needs a blog. Today I want to show you just how much potential there is for businesses to connect with their customers through a blog.The blogs I’ve chosen here are all for small businesses I know of. I’ve tried to look at local businesses, so most of them are Melbourne-based, though the lessons they teach should be useful for any business thinking of starting a blog.
Readings, a small bookstore chain, has a very frequently updated blog that supports its online store. This makes sense, since new books are always being released, and there’s always something to say about them.
The blog is an important element of this site. Go to the site’s homepage, and it’s all about shopping. But shoppers can buy books online anywhere. As we know all too well here in Australia, price competition on books is a major factor in deciding where to purchase. So Readings augments that offering with personality. As a small book store, they focus on range and catering to the tastes of their specific clientele. Quality reviews are important, as are in-store events and promotions. The blog is an excellent way to support those goals.
- If your industry is highly competitive, a blog can help communicate your competitive edge to a highly receptive audience.
- Take in different aspects of your industry—this interview with a bookseller is a nice way to go “behind the scenes.” It show off the passion that exists in the industry, and inspires a passion in readers, too.
- Use posts to subtly inspire readers to purchase. These posts are followed by links to the books by the authors discussed in the posts themselves—a great, logical, unobtrusive tie-in that would certainly boost sales.
A cupcake bakery with two outlets, the Cupcake Central blog is interesting in that it’s so light on text.
If you’re not a writer, you could take a leaf or two from this blog. Images play the main role, but as you can see, they also really support the strong branding of the business. This is probably true with a lot of product-related businesses whose physical output is the strongest evidence of their brand.
The blog’s only updated monthly, to focus on recipes, promoting cupcake workshops, and giving attention to seasonal events like Father’s Day. Interestingly, video is also used to supplement the blog content. The posts may be few and far between, but they’re rich with visual interest.
- Rather than trying to “come up with” content, let seasonal variations and your industry itself guide your posting schedule.
- Not a writer? Try video, imagery, or even a podcast.
- Let your blog’s design support your branding. Cupcake Central’s logo is echoed in the blog’s post and header design, as well as all the other pages on the site.
Probably the least “bloggy” of the blogs we’ll look at in this list is Motorcyclerides, a site that’s been developed specifically to connect enthusiasts—in this case, motorcycle enthusiasts.
It’s not a business blog as such, in that the blog doesn’t support an individual business. But it does support an “industry” of motorbike riders and bike-related businesses. And it’s a really interesting example that many business blogs could learn from.
The blog itself is on the site’s homepage: it’s the list of maps below the header. Each map links to the details of a ride that a motorcyclist can do on their own, or with friends. And each ride (or blog post) is contributed by a rider, rather than made up by the business owners. They’re great rides that actual riders recommend.
This makes the blogging task more about editing and approving content than starting it from scratch‚ and looking at the Suggest a ride form, I wouldn’t expect the site’s owners would need to do too much work to get the content onto the site. Riders can also contribute events to the site.
- Crowdsource your content to reduce the blogging burden and expand the reach and relevance of your blog.
- Find good ways to link provided content that provide the greatest value to users. At the end of each ride listing on this blog, we see links to related businesses, events, and other rides nearby. That’s pretty useful to riders!
- Make your blog into a resource for your customers, and they’ll be unable to resist coming back again and again. A great way to build authority in your industry.
The design studio
A small screen printing business in Melbourne, Ink & Spindle runs this blog as .
The site targets “customers”, which in this case means members of the public as well as current and potential stockists of the fabrics that Ink & Spindle make. The blog itself is updated between two and ten times a month, and keeps customers informed of sales and events like open studios. It shows how different designers, customers, and other clients use the studio’s fabrics—which inspires other readers and undoubtedly sparks purchases through the site’s web store.
The blog really helps the studio’s owners promote their brand values: quality, aesthetics, social and environmental awareness, and community involvement. The great thing about this blog is the way it helps the business connect with the people who buy and use its products at a local level.
- You can easily add a free blog to your existing website, and start blogging for your business in minutes.
- If your business’s product or service is visually appealing, use imagery wherever you can.
- Bring your customers into the picture with case studies, to inspire others, and reflect your customer focus.
Get inspired about your business blog
As you can see, small businesses in a range of industries and areas are using blogging to promote themselves online. These examples show that you don’t need to be a technical whiz to make this work. You don’t even need a massive online presence.
The main thing you need is a clear understanding of the ways your business meets the needs of customers or clients, and what it means to them. Using that as a foundation upon which to build, you’ll be able to create a strong, unique web presence that builds loyalty and keeps your customers coming back for more.
Are you starting a business blog? Tell us about the challenges you’re facing in the comments.